We back every install with a written warranty — not a verbal promise. Here's exactly what's covered, what isn't, and how it works.
Covered for 1 year
Tile setting failures (debonding, cracking due to install)
Grout failures from improper mixing or curing
Waterproofing failures in showers and wet areas
Flooring lippage, gaps, or squeaks caused by install
Subfloor prep failures (leveling, moisture)
Trim, transition, and finish-carpentry workmanship
Not covered
• Material defects (covered by the manufacturer)
• Damage from owner-applied cleaners or sealers
• Settling cracks in slab or foundation
• Water damage from plumbing or appliance failures
• Normal wear or scratches
How to make a claim
Email or text photos to your project manager (contact info is on your final paperwork). We typically inspect within 5 business days and resolve in writing.